Returns & Exchanges

To return or exchange an item, you must email us within 7 days of purchase at onyxhawthorn@gmail.com and inform us of the reason. We will then provide you with further instructions and supply you with a RAN (returns authorisation number).


Please note there are no returns or exchanges on sale items. 


Items should be returned new, unused, unworn, and with all original tags still attached. Returns that are damaged, soiled or altered will not be accepted and returned to the customer. 


All shipping costs associated with the return of goods are the responsibility of the consumer. Please make sure all goods are sent back as registered post. 


Please note that unidentified returns/exchanges may be returned to the sender. 


Once we have received and inspected your returned items, we will send you an email to advise that we’ll be sending out the exchange item, or processing your refund within 5 days. (Please allow up to 4 weeks for your refund to appear on your credit card statement.) 


In the unlikely event of manufacturing faults, we will replace/repair the products at no cost to the customer. Please contact onyxhawthorn@gmail.com immediately.